Shipping & Returns

 

Climate-neutral shipping with DHL Go Green 🌱 

 

The future belongs to companies actively committed to climate protection. That's why we use DHL's GoGreen service to offset CO2 emissions when shipping our products. DHL uses the proceeds to support climate protection projects for emission compensation.

What does shipping cost?

  • Shipping within Germany costs a flat rate of €4.90. Shipping within Germany is free for orders over €49.00.
  • Shipping to the EU costs a flat rate of €14.90. Shipping within the EU is free for orders over €200.00.
  • Shipping to Switzerland and the UK costs a flat rate of €14.90. Shipping to Switzerland is free for orders over €200.00.
  • Worldwide shipping (including USA) costs a flat rate of €29.90. Worldwide shipping is free for orders over €300.00.

Your ordered goods will be shipped in an insured parcel via DHL or DPD. Please note that for cash on delivery payments, an additional fee of 2.00 Euro will be charged by the delivery person on-site. Please also consider that for shipments to non-EU countries, customs may charge additional fees.

 



When will my order arrive?

Most of the products offered are in stock. The writing instruments and all other products will be sent to you in a padded box. You can find our delivery times on the product detail page and in the shopping cart.

If your product is not in stock or is a custom order, this information will be displayed accordingly. We will ship these items as quickly as possible after completion or after receiving the goods from the manufacturer, meaning approximately 2-4 days if you order express, otherwise 6-14 days. Only in exceptional cases can this take up to 4 weeks; if anything is unclear, please contact us.  


Can I have my order delivered to a different address?

We are happy to ship your goods to a different delivery address. For example, you can have your new writing instrument delivered directly to your office. Simply enter the address where you would like to receive your shipment when placing your order.  

How do I return an ordered product?

Should you wish to return part or all of your order for any reason, this is possible within 14 days.
To do this, you must send the products you wish to return with a copy of the invoice to the following address:


Penoblo GmbH
• In den Erlen 8
• 75248 Ölbronn-Dürrn
• Germany

Please also indicate that it is a return or cancellation of your order. We will refund the received products to your original payment method. Please note: Engraved/individualized products are explicitly excluded from returns and cannot be returned.  


What is meant by "days" in relation to our delivery times?

For all time specifications in days on our website, we refer exclusively to business days. Business days are all days from Monday to Friday, with the exception of public holidays and weekends (Saturday and Sunday). This means that all deadlines and delivery times expressed in days only take business days into account and may therefore be extended if they fall on a Saturday, Sunday, or public holiday. These days are not counted when calculating deadlines and delivery times. Please observe this regulation to avoid misunderstandings regarding delivery dates or deadlines.